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Customer service

I'm having trouble with my account that I just PAID to activate... how can I speak to someone. I got an email saying they work through chat only and can't seem to find that option

Christina S

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Hey @Christina! Apologies for the inconvenience. Looks like you got a CDMA SIM card, so you would need to activate your phone/plan through this link.  You will be asked for your billing/to pick a plan again, but don't worry, you won't actually be billed again! As long as you pick the plan you already paid for, it will simply pull from your account balance to activate the plan. 

If you're still experiencing issues, you can find our live chat support on the bottom right-hand side of this page between 10am-5:30pm EST 

Valeria TextNow Support 0 votes
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I need to order a new phone as my current phone is broken. Been with textnow for over two yrs. need to replace phone

Brent Bednarek 0 votes
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Hey @Brent - you can find all our phones at www.textnow.com/wireless if you need assistance our Live Chat is available from 10am-5:30pm EST 

Hey @Dot - for prompt assistance you can start a Live Chat 

Madison TextNow Support 0 votes
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Hi I ordered a phone no comfirmation 4 days ago

there may be no order

thanks judit

judy harangozo 0 votes
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Hi Judy! 

I can see that your phone has been shipped out yesterday! 

The confirmation email may have made it into your spam/junk folder. Would you please be able to check that? 

Additionally, you can always log into your TextNow account here to check on your tracking. 

Valeria TextNow Support 0 votes
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