I have the exact same problem. Any help on this will be much appreciated. Outgoing calls work if I use my laptop. But not when i use the app on my phone.
Out going calls not working
Ok I can send and receive text messages and receive phone calls but I cannot not make calls. When I try nothing goes through. Did a force stop, deleted the app reinstalled and everything. Still now working.
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I am having the exact same experience. It may have begun when my phone updated to Android 8.0. I am a premium user and significantly inconvenience to buy this failure. I am also challenged by how difficult I am finding it to get specific technical support. If anyone can assist me please message me at 478-220-5527
Hey there! I'm terribly sorry to hear of your experiences.
We had discovered a bug recently with regards to calling, and the fix for it is set to go out in the Android 6.7.0 release (going out this week).
Please keep an eye out for any app updated in your PlayStore!
I had this problem on my Samsung S7 Active. The newext TextNow app was the problem. I googled "older TextNow apps" and got a site where I downloaded and installed version 220.127.116.11. That fixed the problem for me.
Same here. It started shortly after they changed their logo, but has become markedly more pronounced in the last few days. I can't launch the app to call out - but when an Insurance Salesman calls me at 8:00AM during Christmas vacation while I'm still in bed, it rings through just fine. I would be ready to buy the full service but the quality of this App has steadily deteriorated; its not clear that it would be any better if I paid for the premium, judging by the comments.
Hey David! What's the specific issue that you're experiencing? The app not starting up?
I am having the same problem now... I can send text but can't make or receive calls. More fun with this app.
Hey Alan! I don't see anything on our end that is blocking your calls.
If I understand correctly, you are currently out of the country? The internet connection that you are using may have blocked VoIP ports, which would block the functionality of our calling service.
We can look into this for you in further detail, if you could please head over to our live chat support between 10am-5:30pm EST Mon-Sun!
I am having the same issue I cannot make any outgoing calls I am on wifi and yet no outgoing calls
I have an iPhone 6 s and it not the phone . I can text fine but no calls
Could you please contact our Live Chat between 10am-5:30pm EST so they can walk you through some troubleshooting steps?
I have been having the same issue now for the last week. I am subscribed to premium I have cleared my cache uninstalled and installed it again and nothing.
Hey Alice! Please head over to our live chat support between 10am-5:30pm EST for further assistance with your calling issues.
I'm having the same problem, i can't send and receive text, also receive calls but i can't make calls
I'm sorry to hear of that. Can you please head over to our live chat support between 10am- 5:30pm EST for further troubleshooting assistance?