Hey Lorena! I see that you have a free account with us, so I'm unsure as to which refunds you're referring to?
How can u find out when refund will be issued n how is your refund received
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I purchased the yearly plan and it's not working so I need a refund of my money
Hi Tandy, any premium app refund requests must be made to the Google Play Store directly within 48 hours of your purchase. You can follow the steps outlined here to submit your request.
If you'd like help with your premium service, please let us know what exactly isn't working for you so we can help improve your experience.