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Payment not working

They started taking my payment out a day early than they said they were going to and they did not abide by their own rules saying that they were going to give up to 5 days before they build the first cycle I've got it in black and white that text now said all this I've captured everything I talk to on customer service chat line for the last month including what they told me yesterday yesterday they deactivated my account while I was on the phone with them chatting this is the worst customer service center I've ever seen in my life I want my phone fixed but nobody can help me I want to chat with customer service to find out what they found out but I can't get back in now because I am not considered a customer since they started taking my money out early and it wasn't there until the 3rd like they said they were going to do I've lost my service I'm disabled I'm on breathing machines and I cannot be under stress this is stress me out I need help immediately I left my phone number with the suggestion lines everything they have the number to call me that the phone that they put it on in the first place work thankfully I can get internet but I can't get text support. And every time I'm done with a certain app on the phone it starts to reconfigure itself and it can't configure itself it tells me to take it to the Sprint store how am I going to do that being disabled.

Michael Zissa

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Hey Michael, I can certainly help in clearing this up! You were on the free plan as part of our promotion running last October- November. As part of this promotion, you were sent various messages (email, app inbox message, and a push notification) starting on Dec 20 that advised you that you will be billed for the first time on January 2nd. And it looks like when we tried to bill your PayPal account, it was declined. 

After your conversation with a chat agent yesterday, you asked that they cancel your subscription, so you may activate it once more using your own pre-paid card. The steps to do that would be here.  Simply tap on the "I have an eligible Sprint or TextNow device" and follow the prompts there to pick the plan that you'd like to be on. 

Unfortunately, we don't have phone support, so if you need any further assistance, you would have to head back over to our live chat support between 10am-5:30pm EST. 

Valeria TextNow Support 0 votes
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I'm sorry dear but you're wrong I've done that I've done that numerous times what you've told me to do because that's exactly what Jason told me to do after he deactivated my account and he told me he was going to do that because this would be the only way that it would accept my payment PayPal has not had a request for payment from TextNow at all I talk to Pay Pal all day yesterday they never received a request it was Darien at text now that didn't have the proper way to get my money so they just shut me down now what do I do I go into where it says activate the account and I go through the steps where it says choose your plan and it says call the 1-800 number which no one answers it's a recording that takes me to you. And I'm sorry you're not clearing this up you're reiterating the fact that no one knows what is happening to my phone I put the number again I take the credit card off I put the new one on and it still says we have received your payment I'll take pictures of it and every time I've done it I get frustrated with it and forget about it and then it comes up on my phone saying we need to can fix worst configuring your phone will text now configured my phone on December 3rd when they sent it to me it was working when I got it it worked all month until the billing date came up yeah they did send me messages saying they were going to charge me at midnight on the 2nd not at 7:30 in the evening and you're not helping I don't care who you are you're not helping I'm just going to take it to my lawyer and have text now sued

Michael Zissa 0 votes
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I'm a little confused as to what error you're receiving when trying to go through the activation link that I sent you? Can you walk me through step-by-step where it's erring out/what issue you're running into? I'd also like to clarify that you are choosing the "I have an eligible TextNow device" option on this online link and not going into your TextNow app's setting and choosing the "activate my data plan" option

Additionally, I checked all the messages about billing on the 2nd, and neither of them claim midnight. They only say "you will be billed starting on Wednesday, January 2". 

I understand that there was some issue with the PayPal payment going through, but this activation process should not be posing the same issues. 

Valeria TextNow Support 0 votes