Hey Clint, an "authentication failure" usually refers to a wrong password.
Authentication failure (need help)
I own Motorola Moto E4.
It won't connect to my wifi and it says Authentication Failure and I have restarted it, reset settings and rebooted, but I feel like I am missing something. This is where I need some assistance. I have rebooted and reset the setting on my wifi box too. What am I missing or doing wrong?
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Hi, sorry I should've added that in there that we have tried to add the password over and over and it doesn't save. After the password is entered it acts like it saves but then it goes back to authentication failure. This phone has been horrible from the beginning. I cant even text or make hardly any calls.... but as for connection we have entered the password and the results are no good.
Can you please confirm whether the phone can connect to other private Wi-Fi connections?
Hi, I have connected to local wifi's through open wifis and most of the time it will. However, it wont allow me to send anything unless im connected to wifi. No texting and calling. I even paid for an upgrade and still the phone wont text or call outside any wifi network and of course getting the networks saved can be a challenge.
At this time I would recommend reaching out to our chat support team so they can take a look at your account and help get this resolved. Our chat team is available from 10am-5:30pm ET daily in the bottom right corner of this page.