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Phone Not Ringing When Display Is In Sleep mode

The phone won't ring at all if the display is asleep. Texts work just fine, I get an immediate notification, but phone calls won't ring unless the screen is awake. Any help?

I gave it full permissions, battery optimization is off, and it's installed in internal storage.

David Rivera

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Hi there, 

For further troubleshooting could you please start a Live Chat between 10am-5:30pm EST. One of our agents will assist you when they become available. 

Madison TextNow Support 0 votes