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Trouble logging in

I reset password. I typed in correvct username. Nothing happens, its starts to load then then line behind password pops up and nothing happens. I just logged in today. Need help please

Frank Hale

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Hey Frank! Can you please confirm if this issue is still persisting? 

Valeria TextNow Support 0 votes
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I'm having the same issue, nothing happens at the sign in screen. I'm able to use the web version, but not the mobile app.

Julian Balanzar 0 votes
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I'm not able to log into my textnow account either. I put my email/password, press "log in" and nothing happens

Vanessa . 0 votes
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Hi there! Could you uninstall the app and reinstall it? 

Madison TextNow Support 0 votes
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Oh sorry forgot to include the troubleshooting steps I've tried.

  • Clearing app data/cache
  • Installing/Uninstalling from the Play Store
  • Restarting my phone

It only seems to be the mobile app, as I can log into TextNow on my computer perfectly fine. The "Signing In" dialogue shows up briefly, but then disappears and I don't get logged into my account.

I've tried pressing it once and letting it sit, but nothing happens. Have also tried pressing it multiple times and it just keeps bringing up the "Signing In" dialogue, but eventually the app gives me "An error has occured."

Julian Balanzar 0 votes
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Hey Julian! Sorry to hear of this. Can you confirm which version of the TextNow app you have installed currently? 

Valeria TextNow Support 0 votes
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Currently installed is: 6.12.1.1, which is the beta.

I've also tried the non-beta: 6.11.0.2, but the same issue persists.

It's confusing because a couple days ago it was working fine, but yesterday morning I was logged out of the app and then this issue began. Nothing had changed, a couple hours before I was texting people just fine.

Julian Balanzar 0 votes
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I also cannot log onto Textnow on android. I type my username and password in, starts to load, then nohing happens. Just factory reset my phone, before it was logged on relatively fine, outside of all my texts being completely out of order and not showing the latest message.

Tyler Bonnette 0 votes
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Hey there! 

Our apologies for this inconvenience. We have found the issue that is causing this, and are currently working on a fix to be rolled out later today! 

Valeria TextNow Support 0 votes
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That's excellent news! Thank you for letting us know!

Julian Balanzar 0 votes
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I too was using my app just fine I have had this app a while and it all of a sudden logged me out and I cant get in it keeps loading and taking me back to login screen...I too trouble shooted hope it can be resolved soon thank u!!

Lindsay Croghan 0 votes
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My number is 7245173491 please help asap thanks so much

Lindsay Croghan 0 votes
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Unfortunately even after the beta update, I still can't log in. The same issue persists, input my login information and the signing in dialogue quickly appears and disappears. If I input the wrong email, it catches it, but the correct credentials and nothing happens.

Julian Balanzar 0 votes
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Our apologies for this inconvenience. We have found the issue that is causing this, and are currently working on a fix! 

Madison TextNow Support 0 votes
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Okay, as of 11:30PST Feb 21, I am able to successfully login with the app.
Running 6.13.0.3. I hope others are more able to login as well!

Julian Balanzar 0 votes
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