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Deleted chat and how do i recover it?

I had to completely reset my phone so I sent screenshots of all my contacts to my account but there are no images in the chat anymore. And I really need them because my phone's motherboard fried.

Aaron Needles

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Hey Aaron! I'm a little confused- you sent the screenshots to your TextNow number? From another number? 

Is the conversation there at all and just missing the images, or is the conversation itself gone? Do you have access to your desktop by any chance? Are you able to sign into the same account here and let me know if the images are also missing there? 

Valeria TextNow Support 0 votes
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And ya i sent them to my textnow account as a backup just in case this stuff happened

only the images, but the chat is openable but blank

i can sing in there, but it is still missing the images

Aaron Needles 0 votes
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OK, now, when you initially sent them over to your TextNow number, did you check that they were available within that conversation before you reset your phone? 

Valeria TextNow Support 0 votes
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Ya they where,it reset and i was able to transfer them over, but the phone's motherboard fried two months later and they aren't retrievable because the phones storage is in the motherboard. But i don't have any of the contacts for my new phone.

Aaron Needles 0 votes
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Ahhh that makes sense now. 

Our server actually also recycles mms messages after 90 days, so this is expected. 

Now, were these contacts synced on your phone through Google or any other service by chance? Because if so, they can be found on contacts.google.com (for example) 

Valeria TextNow Support 0 votes
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They were sent through a Iphone and my phone was not hooked up to icloud at the time, and thanks

Aaron Needles 0 votes