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Missing Messages

Half of the conversations I had with someone will not load. When I go to those conversations, they only go as far back as 1/21/2019 and then they just stop. I NEED THOSE MESSAGES. THEY ARE EXTREMELY IMPORTANT TO ME.

 

Jwood4795

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Hi there, 

Unfortunately if the messages have been recycled from the conversation there is no way to retrieve them. 

Madison TextNow Support 0 votes
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Messages that are missing after January 1, 2020.  The servers and software often will "flush" the system in order to maintain storage space for the year.  While customer support seems to have stated "accidental deletion" or "archived".  However, they fail to mention the "purging or flush" of the server.  Text Now may not be aware of the "protocols" of the server and software.

Once the messages are gone, unfortunately they are gone.  In the future I suggest the following:

Highlight the field of messages, copy them to Microsoft Word or Print it out.  At least you have a copy.

Pembroke Business Services 1 vote
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