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Invalid address?

I’m trying to login and it’s telling me invalid address. I’ve tried a lot of methods to fix it. Can you help me figure it out? Thank you

Mike Stabone

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Hey Mike! Can you please send me a screenshot of the "Invalid address" error message? Not sure what that's referring to currently. 

Valeria TextNow Support 0 votes
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It says safari can’t open the page because of invalid address... does that help?

Mike Stabone 0 votes
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OK, that makes more sense.

Our messaging page is not available on any mobile browsers, only on the desktop browser. So you'd need to use the TextNow app on your phone to be able to use it

Valeria TextNow Support 0 votes
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Oh. It’s worked up until this week on there though. Did something change?

Mike Stabone 0 votes
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It should not have worked, since mobile browser messaging is not something we've ever supported (unless somehow you were on desktop mode on your mobile Safari?) 

Valeria TextNow Support 0 votes
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Mine says the same thing!!! I’ve used my phone the entire time to use messaging, not through the app. Just today it’s saying the same invalid address message?? Let me know if you can figure out why??

Rachael Green 0 votes
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That’s what it’s doing for me as well and it’s really pissing me off because i’ve Used it that way for years and it’s the only way I can use it

Chatc 0 votes
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Hi,

As previously mentioned this functionality has never been supported. There must have been some exception if this had worked for you previously, but since it's not supported this is not something that can be "fixed". I'd recommend downloading our free mobile app to use on your phone instead.

Erin TextNow Support 0 votes