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text reciving help

Please someone needs to help me. I meet a girl that uses text now, I can see her text but she cant use mine. its heart breaking she thinks I am ignoring her se sounds so sad its breaking my heart. im going to marry this girl one day I know it but I cant get in touch with her. she texts me all day I cant get in touch with her though. its been 2 days now, at first I thought she would figure it out but I think she used the app to talk to me because I was a stranger at first. there has to be some way to make her realize she needs to clear her cache. please text now get in touch with her and maybe remind her to troubleshoot. please respond

 

Jestin Goff

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I have her first name and phone number. there has to be some way you guys can help without breaking the privacy policy. please help  me

 

Jestin Goff 1 vote
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Hi Jestin, 

Sorry to hear this! She would need to contact us if she would like us to look into her account. She can reach out to our Live Chat between 10am-5:30pm EST daily for further assistance. 

Madison TextNow Support 0 votes
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She is not going to know. This is breaking my heart, I need you guys to reach out to her I'm afraid

Jestin Goff 0 votes
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We can only assist the account holder, and since you do not own the account there is nothing we can do until she contacts our Live Chat. 

Madison TextNow Support 0 votes
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Maybe you could flag this for someone who could make an exception in this case. Maybe an email to her or something saying there may be a problem or a troubleshoot link

Jestin Goff 0 votes
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Hi Jestin, we will not be making this exception. 

 

Valeria TextNow Support 0 votes
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