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Phone calls go straight to voice mail. No Ring

I have Text Now Premium.  My calls are going straight to voice mail.  The phone doesn't ring.  Honestly, I can't say for sure if it rang before I went Premium 2 days ago but, I assumed it did.  What's the fix?

Thanks

Annette E

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P.S.  I uninstalled the app and reinstalled it but, it didn't fix it. And, when looking for troubleshooting tips, I couldn't find anything for TextNow Premium.  What ever I found on your site, the call settings in the instructions were not in my app menu.  Thanks for your help.

Annette E 0 votes
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OK.  I got it. After the uninstall, reboot and reinstall, the permissions window didn't pop up.  So I called my Text Now number and, in mid call, the permissions window popped up and I allowed them all.  Then I called back and, the phone rang.  And also, "Calling" settings then showed up in settings.  That explains 2 of my problems but, how did it stop ringing in the first place?  General app bugs that a reinstall fixes I guess.

Annette E 0 votes
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Happened two more time so, it isn't fixed. Yesterday, the phone didn't ring and it went to voice mail so, I went to "Apps" and then noticed that no permissions were allowed.  So, I once again allowed them and the phone rang next time and I could answer the call.  But, today, after I put my phone on, once again it wouldn't ring and went to voice mail.  And yes, I checked my ring volume.  All the way up.  So, I went into permissions but this time they were allowed.  So, why are the calls going to voicemail again?

Annette E 0 votes
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Hi Annette, sorry to hear you're still having issues. We would like to assist you further with this! Could you please email community@textnow.com with your account information and a description of the issue and we will assist you further there.  

Madison TextNow Support 0 votes