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Chat service

I was recently on the live chat about a refund for the service for the month and out of the random, the chat closed and when I tired to start a new chat, it said customer service is out and the timing is 10am to 5:30pm , my chat ended at 4:30pm, somebody tell me what's going on. I need to my refund but they close customer service early

Sherika Brown

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Hi Sherika, 

Sorry if there was any confusion about the times. Our Live Chat is available from 10am-5:30pm EST so depending on your timezone this may be different (i.e. the CDT timezone would be a 4:30pm close). You will need to complete the refund over our Live Chat. When entering the chat say "speak to agent" and one will assist you as soon as they become available. 

Madison TextNow Support 0 votes
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