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Some of the messages are gone

We are using this apps to send messages to our client, the messages was sent but they replied right away. but when i's trying to view my messages the following day our conversation are gone. It just shows the old message. 

Tooth Fairy

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Hi there! 

It sounds like you are using the account for a business purpose, which means that multiple people are signed into the account? There is a possibility of messages being deleted by one of the users themselves. 

Please head over to our live chat support between 10am-5:30pm EST so we can test this out with you in real-time! 

Valeria TextNow Support 0 votes
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