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During a call, the dialpad isn't working

To accept/connect the call I have to press 1. There isn't any overlapping buttons and numbers. It allows me to press the number but it doesn't connect the call, which results to me missing an important call.

Sunshine Levy

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Hey there! Is this a collect call by any chance that you're trying to accept? (Unfortunately, our VoIP platform can't accept collect calls) 

Valeria TextNow Support 0 votes
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When did this start i was always able to receive collect calls to this number

Edward Cantrell 0 votes
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Collect alls have never been supported, simply due to the VoIP nature of our service. 

Are these by chance pre-paid calls, or calls that you are being charged for? 

Valeria TextNow Support 0 votes
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Yes, they are pre-paid calls. Ive been receiving them on this line for over a year now, and in the last week or so the dialer wont let me select zero to connect the call.

Edward Cantrell 0 votes
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Thank you for the confirmation! 

It is an issue that we are currently investigating, but would need your cooperation to be able to pull more information. 

Please email us at community@textnow.com with the following information: 

The number that is attempting to call you + your TextNow number 
The time and date (including timezone) of the last attempted call 

Thanks in advance! 

Valeria TextNow Support 0 votes
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