Post

10 followers Follow
1
Avatar

I do not receive texts unless i refresh the main app on my phone from TextNow

This has been happening off and on. I have reinstalled cleared cache and data none of it helped.

 

What is happening is when I send a text the person I sent it to will get it and reply but won't get the reply unless I refresh the app in the main section by swiping down. How do I fix this? It is becoming more of a problem because I have missed a few important texts.

 

Michael Bridges

Please sign in to leave a comment.

13 comments

0
Avatar

I have the same problem. It's been like this since the update. Please tell us how to fix it or release a new update asap

alvin tonkins jr 0 votes
Comment actions Permalink
0
Avatar

I got the same damn problem since the update and I pay for the app

Brandy G 0 votes
Comment actions Permalink
0
Avatar

I'm having the exact same problem. I tried uninstalling and reinstalling because it was giving errors sending texts. When I reinstalled, now it wont send notifications or popup floating chat. The only way I know if I've got a message is to refresh which sucks! Help!

Lemme Lickdat 0 votes
Comment actions Permalink
0
Avatar

Same problem here. I tried uninstalling and reinstalling and it still doesn't solve the problem. It got my girlfriend pissed because she thought I was ignoring her. 😕

Maxime LeBorgne 0 votes
Comment actions Permalink
0
Avatar

I have been having the same issue since last night. I thought it was only me

Alvino Singleton 0 votes
Comment actions Permalink
0
Avatar

I thought I was the only one i restored my pho me 6 times and notthing

Will Kong 0 votes
Comment actions Permalink
0
Avatar

Hey there! 

Thank you for your patience with us. We are seeing some intermittent issues with our app notifications not being delivered, and waiting for our team to confirm a full resolution.

For real-time updates, please follow our Facebook and Twitter pages.

Valeria TextNow Support 0 votes
Comment actions Permalink
0
Avatar

the problem is not the notifications.

 

 

In the app on my phone, I will be sent a text but I will not get it until I refresh the app by swiping down. same for the outside of the app. It is an intermittent problem however it is very troubling. I'm currently having the notification problem but not the one I originally posted about.

Michael Bridges 0 votes
Comment actions Permalink
0
Avatar

Hi Michael, The issue you have reported should now be resolved. If you are continuing to have trouble receiving your texts without refreshing the page, please reach out to our chat support team to report your concerns so we can get more details to assist you further.

Erin TextNow Support 0 votes
Comment actions Permalink
0
Avatar

Hey Alvin! If you are continuing to have trouble receiving your texts without refreshing the page, please reach out to our chat support team to report your concerns so we can get more details to assist you further.

Valeria TextNow Support 0 votes
Comment actions Permalink
0
Avatar

I am having the same issue however I'm not even getting my messages when I refresh inside the app

Myra Kimbrough 0 votes
Comment actions Permalink
0
Avatar

Hey Myra! Please head over to our live chat support between 10am-5:30pm EST so we can test this out in real-time with you for further assistance! 

Valeria TextNow Support 0 votes
Comment actions Permalink