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what free app

I down loaded your supposedly free app because i thought it might come in handy one day, before i could even make a call or send a text you took 59.98 out of my bank account,why was i charged this? i want my money back you cant call something free and charge for it at the same time.

Roger Shanks

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Hey Roger! When you download the free app, we don't ask for any billing information, so we don't have anything to bill (unless you specifically upgrade to either the premium subscription or our wireless service and input that information in during the checkout)

Looking up your account, I still do not see any billing information attached to it, nor any charges. So I'd please ask that you contact us at community@textnow.com with the last 4 digits of the card that was charged, the exact charge amount, and the date of the charge so we can investigate this further. 

Thanks in advance! 

Valeria TextNow Support 0 votes
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