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My number is assigned to 2 separate accounts

As the title says, my phone number has somehow been assigned to someone else while I am actively using it. When I call it, some woman answers my numbers, she’s getting all of my texts and phone calls while they’re bypassing me entirely.
I spoke to some jack bag support dude and he said he would escalate the issue but i haven’t heard sh$$ back from anyone. This has been an issue for 2 weeks now and I’m ready to pull my hair out.

Tyler Edwards

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Hey Tyler! 

Our sincerest apologies for the delay. 

There is certainly something unexpected happening here, and our team is still waiting for an update. Once we have one (hopefully in the next day or so), we will follow up with you directly! 

Valeria TextNow Support 0 votes
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Hey Tyler! I've sent you an email with a follow-up. Please respond for the next steps to be taken. 

Valeria TextNow Support 0 votes