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Not able to receive the calls if i lock the phone although textnow app is open

Hi,

 

Textnow app is open.

Suppose if i open any other app like whatsapp or doing anyother action or locking the phone, i wont be able to receive the calls.

Only when Textnow app is open i am able to receive the calls.

So how can i receive the incoming calls although my phone is locked.

swetha k

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Hey there! 

I'd please ask that you head over to our live chat support between 10am-5:30pm EST for further assistance with troubleshooting your calling issue. 

Valeria TextNow+Support 0 votes
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Hi,

 

Yes, i am ready to have livechat.

whats the procedure to initiate live chat. Please let me know.

swetha k 0 votes
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Simply tap on the purple chat icon on the bottom right-hand side of this page and type in your issue. 

Valeria TextNow+Support 0 votes
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