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Expired Conversations?

I understood that a conversation that is inactive longer than 30 days is likely to be deleted, but parts of an active conversation older than 30 days can also be deleted it seems. Correct, and if so, what are the actual parameters for deleting parts of an active conversation?

Privatemail3111

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Hey there! 

I'm sorry, but I have to ask that you clarify the question a bit more for me. 

Are you looking to delete parts of a conversation yourself in TextNow? 

Valeria TextNow Support 0 votes
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Hello Valeria;

I know how to delete part of a conversation, the problem is that all activity on open conversations that is older than a month has been deleted by TextNow. I thought that as long as a conversation was open it would not be edited, but it appears I misunderstood. Or was there a glitch and this should not have taken place?

Thank you for your help. It is very upsetting that this data has disappeared, especially since I have so little open activity and to prevent a re-occurrence, I would very much like to understand the protocol. 

Thank you.

Privatemail3111 0 votes
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Thanks for the clarification! 

Can you also verify whether this "open conversation" was active recently? When was the last message sent within it? 

Valeria TextNow Support 0 votes
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Hi again, Valeria:

The one I am most concerned with had a post on October 3rd, 2019 and sometime since then, everything prior to September 18th, 2019 disappeared.

Thank you for your interest and assistance.

Privatemail3111 0 votes
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Thanks! 

So it would appear that the system deemed this conversation to be inactive, and it does periodically recycle older messages (for space optimization purposes)

Unfortunately, we can't retrieve those messages. 

Valeria TextNow Support 0 votes
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