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Call rejected + straight to voicemail with no ring on my end

Recently I learned that a few people who are trying to call me get a “call rejected” message. 

Also, I have gotten a few voicemail messages from people without my device ringing at all.

Scott Duffy

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Hey Scotty! 

The calls that are given the "call rejected" error- are they specifically restricted or private numbers? 

With regards to your phone not ringing, can you please confirm if this is happening over Wi-Fi or mobile data? 

Valeria TextNow Support 0 votes
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I'm having the same issue. Not private numbers, happening over wifi and mobile data

F Iv 0 votes
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Hey Valerie,

My mom has always had a private number and was always able to call me. Now she can’t without dialing *85 first. Other people who don’t have a restricted or private number have gotten the same “call rejected” message. This is happening over wifi.

Scott Duffy 0 votes
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Hey Scotty! My apologies for the delay in getting back to you. 

I know there was an issue with private numbers specifically before. Is this issue still persisting for you? 

Valeria TextNow Support 0 votes
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I tested my TextNow number 631-880-5966 with my cell phone (which is not a private or restricted number) yesterday. The first time it rang and then said call rejected. I tried it a second time and it worked. So the answer to your question is - this problem IS persisting part of the time. How often? I don’t know. How would I know about phone calls I’m not getting?

Scott Duffy 0 votes
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I'm sorry to hear of that, Scott! 

I'd please ask that you head over to our live chat support between 10am-5:30pm EST for further troubleshooting assistance. 

Valeria TextNow Support 0 votes
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