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I need to speak to an agent

I have tried for hours now to speak to a live person. The bot doesn't seem to understand a word that I am saying and it is incredibly frustrating.

Katie Crisp

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Hey there! 

I'm very sorry to hear that. In the future, simply try to type in "speak to a live representative" to be directed more promptly. 

Valeria TextNow Support 0 votes
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I'm with you a 100% and then this response.

Hey there! 

I'm very sorry to hear that. In the future, simply try to type in "speak to a live representative" to be directed more promptly. 

Come on it's a joke no matter what you do, the response are so dumb and not helpful at all.

You can't speak with no one, I understand that is a "free" service what in the mean time they have "premium services" just imagine if you get to buy it.

OMG.

Hector Hernandez bravo 0 votes
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Valeria:  "type in 'speak to a live representative' to be directed more promptly"

 

I tried all sorts of phrases like "i need a live person", "live rep", "need a live agent", "human being please", "can i talk to a real human", etc.  Those all elicited a stupid, automated response that was anything but helpful.  If you need a secret magic phrase to reach a live human being, then the system is broken and it should be better.

T J 0 votes
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Hi there! 

Apologies for the confusion. 

After typing in "speak to a live representative", the bot will come up with a few more suggestions before asking if you'd like to get in touch. If you tap on "Get in touch", the live chat option will show up: 

Valeria TextNow Support 0 votes
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