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Phone not activating

TextNow is a total rip off. I ordered a SIM card, phone won’t activate. Been waiting a week for a response from the “escalation team” only to be told my iPhone X isn’t compatible with the service even tho the website clearly said my phone was. And now they are refusing to refund me. TextNow is a total scam . Save your money
Miles Tokatz

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Hey Miles! 

I've sent you an email with some more information on your account (and a confirmation of a refund). 

Please let me know in the email if you have any further questions, and/or concerns! 

Valeria TextNow+Support 0 votes
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You sent an email saying I’ll be refunded by March 5th...most businesses take to 3-5 days...honestly I don’t even care that much about the $10 just disappointing that your business isn’t what it says it is.

Miles Tokatz 0 votes
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Thanks for the follow-up! 

While the refund is processed instantaneously on our end, depending on your banking institution, it can take up to 10 business days to show back up on your account(though it's very rare that it takes that long). 

I do apologize for the experience you've had, as this is a very rare instance that we are still trying to figure out with Sprint on accessing the network with very particular models. 

Please don't hesitate to let us know if you have any further questions, and/or concerns! 

Valeria TextNow+Support 0 votes
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