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when can i get a new cell phone or refun money to me?

I purchased a phone from your website. but its battery runs out very quickly, recharge a very long tim, cell phone is warm generally. I returned within 30 days. I checked the phone which is printed on the return address label. They told me they received. I hope to know when can I get an new one or refund money to me? But today I received an emai which told me my account is cancelled and no refund.

Chad Huang

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