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Error getting new number

My internet was having extremely poor connection issues, (now repaired). But, even though was sending and receiving textnow messages, they were not going through fully; then textnow app removed my number, even though it was being used. So now my number is gone, and the textnow get a new number page shows; but is showing an error when try my the get a new number replacement. I would like my name or number back, thank you.
nyc usa

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