Cancel Service

For information on how to cancel a TextNow Family Plan, please click here.



We're sorry you're thinking of leaving TextNow!

We have many support articles on this site that will help solve any particular issue you're having with your TextNow phone. And we also have our chat team available for troubleshooting help and answers for all your questions, right here: Click on Chat With Us on the bottom corner of this page during our chat hours, and one of our agents will be happy to help!

Our chat is available at the following times (Eastern):

  • Monday-Sunday 10am-5:30pm 

If you would still like to cancel service after troubleshooting or speaking with a chat representative, head to your My Wireless Account page and click on Cancel Your Subscription, as shown in the example below.

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You can also use your app to access your wireless account settings. Tap on My Wireless Account on your TextNow app main menu:

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And then scroll down on your Wireless Account page and tap on Cancel Your Subscription:

 

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Our Return Policy

If you purchased your device in the last 30 days, and the device is in perfect condition along with the original packaging and accessories, the cost of the device along with your first month of service will be refunded to you upon successful return. Please contact us at the information you see below and we'll supply you with a mailing label to use, free of charge.

Plan Fees

When you cancel, your service will be terminated and no future service fees will be charged. If you are within the initial 30 day return period and return your device in it's original condition, your first month's service fee will also be refunded.

Our Refund Policy

If you just got billed for your monthly plan and haven’t used any of your data, we may be able to provide you with refund!

Get in touch with us through chat on the bottom of this page during chat hours:

  • Monday-Sunday 10am-5:30pm, Eastern

Please note: we are a prepaid service and, as such, we cannot offer refunds for services already rendered.

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