We're sorry you're thinking of leaving TextNow! If you're experiencing any problems with your service or device, and you're not able to resolve it through our Support site, please head to your My Wireless Account page and click on Cancel Your Subscription, as shown in the example below.
You can also use your app to access your wireless account settings. Tap on My Wireless Account on your TextNow app main menu:
And then scroll down on your Wireless Account page and tap on Cancel Your Subscription:
Our Return Policy
If you purchased your device in the last 30 days, and the device is in perfect condition along with the original packaging and accessories, the cost of the device along with your first month of service will be refunded to you upon successful return. Please contact us at the information you see below and we'll supply you with a mailing label to use, free of charge.
When you cancel, your service will be terminated and no future service fees will be charged. If you are within the initial 30 day return period and return your device in it's original condition, your first month's service fee will also be refunded.