Cancel Service

We're sorry you're thinking of leaving TextNow!

We have many support articles on this site that will help solve any particular issue you're having with your TextNow phone. And we also have our chat team available for troubleshooting help and answers for all your questions, right here: Click on Chat With Us on the bottom corner of this page during our chat hours, and one of our agents will be happy to help!

Our chat is available at the following times (Eastern):

  • Monday-Sunday 10am-5:30pm 

If you would still like to cancel after troubleshooting or speaking with a chat representative, head to your My Wireless Account page and click on Cancel Your Subscription, as shown in the example below.

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You can also use your app to access your wireless account settings. Tap on My Wireless Account on your TextNow app main menu:

Screen_Shot_2017-04-20_at_11.31.32_AM.png

 

And then scroll down on your Wireless Account page and tap on Cancel Your Subscription:

 

Screen_Shot_2017-04-20_at_11.31.53_AM.png

 

 

Our Return Policy

If you purchased your device in the last 30 days, and the device is in perfect condition along with the original packaging and accessories, the cost of the device along with your first month of service will be refunded to you upon successful return. Please contact us at the information you see below and we'll supply you with a mailing label to use, free of charge.

Plan Fees

When you cancel, your service will be terminated and no future service fees will be charged. If you are within the initial 30 day return period and return your device in it's original condition, your first month's service fee will also be refunded.

Our Refund Policy

If you just got billed for your monthly plan and haven’t used any of your data, we may be able to provide you with refund!

Get in touch with us through chat on the bottom of this page during chat hours:

  • Monday-Sunday 10am-5:30pm

Please note: we are a prepaid service and, as such, we cannot offer refunds for services already rendered.

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Comments

  • Avatar
    Jason D

    My phone has been missing for 2 months and tried to cancel but have still been getting charged for services you can look back and see there should be record of me canceling and no calls or texts this month i have a charge that wasnt expecting now have to pay yet again for services i thought i cancled i cant talk to a live person to straighten this out i thought you service was awesome till this has happened i was going to buy another phone plan from you but guess i wont and will tell the people i have had sign up about the lack of communication between you and their clients please cancle my subscriptionor i will have to change my credit card and have a big hassel changing all of my other accounts to match the new card like i said great phone and texting calls can be iffy for the price but with like straight talk atleast i can speak to a rep for problems and they are taken care of if you can fix this i would possibly do the bri g your own phone plan but need this cancelled for the time being thanks again for your cooperation Jason

  • Avatar
    Taylor TextNow Support

    Hi Jason,

    I’m sorry to hear about the trouble you’ve had getting in touch with us.

    You can speak to an agent regarding this by clicking the ‘chat with us’ button at the bottom of this page between 9am - 9pm EST Monday to Friday or 9am - 4pm EST Saturday and Sunday.

    We will be happy to get this straightened out but we do require you to speak with a live agent so we can confirm your account.

    Look forward to talking with you!

  • Avatar
    N G

    I bought a text now phone from a friend and I can't get my device activated it say the devuce is activated on other account lplease help

  • Avatar
    Matthew TextNow Support

    Hi NG.

    Thanks for reaching out to textNow Support.

    Our team has sent you an email to get more information and help you get activated. Please check your inbox and reply to the email and we will have you fixed up on no time.

    Thanks, and welcome to the TextNow family.

  • Avatar
    Alvie Jones

    I cannot get the service to work, received my SIM card but it never worked but you were sure to take my money as yours when your staff never contacted me to fix my service solution......

  • Avatar
    Valeria TextNow Support

    Hey Alvie, I'm sorry to hear that you were not able to complete the activation! As we're a pre-paid service, we only suspend or cancel automatic billing if you were to contact us to advise us of issues beforehand.

    I've sent you an email to the address on file, so we may investigate this further, and assist you with getting your service to run! Please feel free to continue the conversation there :)

  • Avatar
    Cristi Weiss

    Is there a customer service number?

  • Avatar
    Valeria TextNow Support

    Hey Cristi, there is!

    It's usually much faster to speak with a live chat representative, which you can find on the bottom right hand side of this page. If you still wish to give us a call, you may ask one of our chat representatives to help you out with getting through :)

  • Avatar
    Denita Shaw

    I have tried to cancel my subscription because i no longer need it but everytime i try the website tells me "something went wrong ,try again" this has been going on for two days now!

  • Avatar
    Tawny TextNow Support

    Hi Denita,

    I'm sorry to hear about the error you're getting!

    Please head over to our chat portal and our live chat representative can assist you with your cancellation. :)

  • Avatar
    Elizabeth Ambrusko

    It won't let me cancel my subscription. It says "something went wrong, try again" Please help me.

  • Avatar
    Erin TextNow Support

    Hi Elizabeth,

    If you're having trouble completing the cancellation on your own, please reach out to one of our live chat agents who can be found in the bottom right corner of this page. They will be able to further assist you with your cancellation!

  • Avatar
    Me Bnd

    I can't seem to find where to cancel this service

  • Avatar
    Valentina TextNow Support

    Hey Me,

    We are not able to cancel your account through Communities, however, you can always contact us via the chat box at the bottom corner during business hours and one of our friendly live agents will be more than willing to assist you!

  • Avatar
    Not Your Business

    I cancelled my service a month ago and y'all still charged me for a month of service and I haven't used your service in 2 months I believe I deserve a refund for last mobth. I didn't use your services and haven't​in 2 months.

  • Avatar
    Justin Guest

    We are not able to cancel your account through Communities, however, you can always contact us via the chat box at the bottom corner during business hours and one of our friendly live agents will be more than willing to assist you!

  • Avatar
    Nikki G

    Phone has been lost since March

  • Avatar
    Erin TextNow Support

    Hi Nikki,

    Sorry to hear you've lost your phone! If you're interested in getting a replacement device you can reach out to one of our chat agents who will be able to help you out with that. If instead you're just wanting to cancel your service today, you can instead login to your account and cancel your service directly though your Wireless Account page here.

    Let us know if there is anything else we can assist you with!

    Edited by Erin TextNow Support
  • Avatar
    Julio Uribe

    Lest say you buy the phone but a couple months later you decide to switch the service. Can you cancel and keep the phone?

  • Avatar
    Kristopher TextNow Support

    Hey Julio,

    Thanks for the question! Our device are subsidized, however, we don't believe in contracts or hidden fees. Your free to cancel at any time! Of course, we'd hope you enjoy the service enough to say. :)

  • Avatar
    Gordon Soares

    I can't cancel my membership, or my payment? Having hard time with your site.

  • Avatar
    Valeria TextNow Support

    Hey Gordon! You will simply have to find your "My Wireless Account" option on the website once you log into your account. From there, you'll find the "Cancel your subscription".

    Otherwise, you can also speak with one of our live chat representatives (can be found on the bottom right hand side of this page) for further assistance!

  • Avatar
    Trey Luv

    I have a major problem my device does not work and keep getting charges and can't use it how can I get this fix

  • Avatar
    Valeria TextNow Support

    Hey Trey!

    I'm afraid that I could not find your paid account with your TextNow device. Would you please be able to speak with one of our live chat representatives (can be found on the bottom right hand side of this page) so we may find your account and assist you further!

  • Avatar
    Dan Barry

    Where's chat with us button?

  • Avatar
    Erin TextNow Support

    Hey Dan,

    The chat with us option can be found in the bottom right corner of this page, it's a blue box that will open a chat portal once clicked :)

  • Avatar
    Jonathan Morris

    I want to cancel my subscription before the next billing cycle but your online appointment scheduling service says you have no spots available until after my next cycle begins. How can I avoid starting another cycle that I don't want?

  • Avatar
    Valeria TextNow Support

    Hey Jonathan! In that case, you can simply speak with one of our live chat representatives (can be found on the bottom right hand side of this page) to assist you with closing your account :)

  • Avatar
    Melissa Arellano

    I don't have an option to cancel service but i best not be charged for anything!!!!

  • Avatar
    Erin TextNow Support

    Hi Melissa,

    I have taken a look at your account and you don't have the cancel option because you are using our free application, you don't have a data plan so you will not be charged at all :)