Getting Started with Your iPhone

Welcome to TextNow Wireless! 

Unlike traditional carriers, TextNow uses cloud-based technologies to provide phone service to your iPhone.

There are some minor differences when using your iPhone over the TextNow network:

  • Calling & texting works through the TextNow app, as opposed to the built-in Phone and Messages apps on your iPhone.
  • Your TextNow phone number won't work if your fellow Apple users try to message you via iMessage or FaceTime. However, they can still contact you via iMessage or FaceTime by using the email associated with your iCloud account on your iPhone. 
  • Your TextNow number can also be used online at TextNow.com for both calling and texting through your browser! Your messages, call history and voicemails can all be accessed by signing into your account at TextNow.com.
  • You can also download the TextNow app onto other devices - Android phones, desktops, tablets, etc. - and use your same login and number to call and text. And just like on the web, your messages, missed call history and voicemails can all be accessed from multiple devices!

Getting started   

To get started, please follow the guides below.

 

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Comments

  • Avatar
    null null

    I already have a phone and have added the app. What if i want to add one of the plans so the phone can work anywhere and not just with wifi? How do i access this feature to buy the plan from a phone without the app?

  • Avatar
    Erin TextNow Support

    Hi there,

    The phone would have to be TextNow compatible and may require a SIM card to get it activated. Please reach out to our live chat support with the IMEI number from your device so we can see if we can get that phone activated with one of our data plans :)

  • Avatar
    Ayanah Hoesing

    Does the phone have to be unlocked from the Verizon network for the bring your own phone plan

  • Avatar
    Erin TextNow Support

    Hi Ayanah,

    Our SIM cards are only compatible with select Verizon devices, but if you have one of those select devices it will need to be unlocked to be activated successfully. If you would like to check if your device will work with our service, please reach out to us through our live chat channel so we can check your device's compatibility for you :)

  • Avatar
    Yusuf Asturias

    I have completed all my set up steps. The phone said "Service Update Complete" but my service still doesnt work. If I disconnect wifi I cant use it

  • Avatar
    Erin TextNow Support

    Good morning Yusuf,

    We'll need to get some more information to help you further. I see that you've used TextNow with both an Android and iOS device in the past so we will need the device information for the phone that you're trying to activate so we can provide you with accurate activation steps.

    Can you please reach out to out live chat support team (bottom right corner of this page) so we can help you get set up? We'll be available there until 9pm EST tonight :)

  • Avatar
    Rich Green

    How do I order a phone

  • Avatar
    Erin TextNow Support

    Hi Rich,

    You can place an order for a phone at https://www.textnow.com/wireless. Simply select the device and plan you want to purchase and follow the check out steps!

  • Avatar
    Ivan Jonkota

    I have an iPhone and want to buy a data plan so I can use app without wifi. How do I do that? I don't need or want to purchase another phone. What is required to use wireless service with my current iPhone?

  • Avatar
    Valeria TextNow Support

    Hey Ivan!

    We can certainly look into whether your iPhone would be compatible with our service. We would need to find out more information, so please reach out to one of our live chat representatives on textnow.com/wireless with your phone ready, so we can pull that information!

  • Avatar
    Brianna Little

    I was sent the wrong SIM card and it doesn't work for my phone. Am I able to dispute this? I asked for an AT&T sim

  • Avatar
    Brianna Little

    I was sent the wrong SIM card and it doesn't work for my phone. Am I able to dispute this? I asked for an AT&T sim

  • Avatar
    Erin TextNow Support

    Hi Brianna,

    If the SIM card you received is not compatible with your device, please reach out to our live chat support team so we can get your account information and help with a replacement order for you. Please note that we do not sell AT&T SIM cards, but we will see if we can get you another SIM card that is compatible with our service. We can be reached in the bottom right corner of this page until 9pm EST tonight.

    Edited by Erin TextNow Support
  • Avatar
    Terry Wain

    Do i need wifi if i was to get my cell service with you?

  • Avatar
    Erin TextNow Support

    Hey there,

    Our plans offer users the ability to have data service that they can use whenever they're away from WiFi. So if you get one of our plans you don't need to have WiFi as long as you have data coverage.

  • Avatar
    Crazyme271998

    Hello, I want to buy an iPhone for my sister with a data plan my question is I'm afraid if I slip up on one payment do I have to send the phone back or can be given an extension or time period to pay? Or is it cutoff wirelessly?

  • Avatar
    Valeria TextNow Support

    Hi there! First off, none of our phones are on contracts. So once you purchase the iPhone (or any phone with us), you are purchasing it outright to have. If you miss a monthly plan payment, the service would simply be suspended until such a time that the payment can go through again.

  • Avatar
    Jesse Inocencio

    Can you buy 2 phones at this time?

  • Avatar
    Erin TextNow Support

    Hi Jesse,

    Only one phone order will be permitted per account at a time, so if you you are interested in purchasing 2 devices you will need to place each order on its own account.

  • Avatar
    Sonia Jones

    If we have our own phones and sims cards and text now numbres that they gave us... my daughter and i do we qualify for a affordable family plan? One is a LG Astro and the other is a Samsung ?

  • Avatar
    Erin TextNow Support

    Hi Sonia,

    If you and your daughter both activate your devices with TextNow data plans you can combine your plans into a family plan and receive a discount on your service. Please reach out to our live chat support team with the MEID number from each of your devices so we can verify if the devices are compatible with our service and can be activated.

  • Avatar
    Mary Hamilton

    Very disappointed that information wasn’t given that it will take up to 7 days to port my existing cell number to this account because I waited till my old mobile account was ending when I started with this account now I’m stuck

  • Avatar
    Erin TextNow Support

    Hi Mary,

    You should have seen a message when submitting your port request that it can take multiple days to complete. However, your porting process specifically has experienced some additional delays because the information you've provided to us is not correct. I'm glad that you were able to get in contact with our support team yesterday to get more details and further instructions.

  • Avatar
    Bob Garris

    How do I get more minutes do I got to watch videos or something.fight now I'm in the Bismarck st alexious hospital and want to stay in contact with my kids I'm afraid and don't know how to keep this number and stay in touch

  • Avatar
    Valeria TextNow Support

    Hey Bob! With our service, you still get unlimited calling and texting anywhere in North America (both U.S and Canada). In order to keep the number, you simply need to either make a call or text every couple of days :)

  • Avatar
    James Boyce

    I have a ZTE phone and I am using text now ,I would like to get the 9.95 plan as I just text and call but not that much and use internet once again m awhile. What do I do now this is a straight talk phone.

  • Avatar
    Erin TextNow Support

    Hi James, We would like to verify that your phone is compatible with our service. If you'd like to see if your phone is compatible with our service, please reach out to our chat support team with your phone's IMEI number.

    We will be available in the bottom right corner of this page from 10am-5:30pm EST daily.

  • Avatar
    Ron McDonell

    I'm confused. I have an ATT iPhone . I received my TN sim card. Put it in phone, and it ask for area code number so I can get my "free phone number". Need to keep my existing number. So I removed the sim and went online to PORT my number. Do I wait til my number is ported before putting in this sim?

  • Avatar
    Valeria TextNow Support

    Hey Ron! Not at all. You can sign yourself up with a free TextNow phone number while the number porting process is ongoing. Once the number is ported over, we will automatically replace your TextNow phone number with that one.

    Please note, however, that your number from the other carrier has to be active in order to be ported over

  • Avatar
    Andrew Nutt

    hello, I'm having issues trying to activate service for two new lines