Verification With TextNow

TextNow accepts verification messages via short code from third-party apps and services.

Some apps and services can be selective with the wireless numbers they accept. If you're having trouble receiving verification from any app or service, contact their customer support to request your TextNow number be added manually to your account with them.


Help! I can't get WhatsApp to recognize my TextNow number!

Please contact WhatsApp directly to ask them to add your number manually to your account. The WhatsApp support department can be reached at support@whatsapp.com


Help! I can't get Uber to recognize my TextNow number!

For Uber, please refer to our more in-depth article here if you're having trouble using Uber with your TextNow number. 

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Comments

  • Avatar
    Yuderki Garabito

    Nececito otra área.814

  • Avatar
    Erin TextNow Support

    Hi Yuderki,

    If you need an 814 area code, you can request that when you create your account. Or if you already have a number, you can request a new number. If you're not able to get an 814 area code that would mean we don't have any of those numbers available at this time so you will need to request a different number.

    Edited by Erin TextNow Support
  • Avatar
    Alex Menjivar

    Compre un crédito de $5.00 y no puedo usarlo no me deja hacer llamadas internacionales

  • Avatar
    Erin TextNow Support

    Hola, parece que solo tienes créditos de llamadas internacionales de $ 0.14 en tu cuenta. Cualquier otro crédito que haya comprado ya ha sido utilizado. Si necesita más ayuda con sus llamadas internacionales, comuníquese con nuestro equipo de soporte de chat.

  • Avatar
    Tammy Rocheleau

    I need to speak with a representative please 870-710-7980

  • Avatar
    Tammy Rocheleau

    I need to speak with a representative please 870-710-7980

  • Avatar
    Valeria TextNow Support

    Hi Tammy! You are welcome to reach out to our live chat support on textnow.com/wireless starting tomorrow at 9am EST

  • Avatar
    Kathalena Thompkins

    Where do I find the imb number

  • Avatar
    Valeria TextNow Support

    Hi there! It seems as though you were able to speak with a live representative to switch your phone numbers.

    If you are actually looking to switch phones altogether, and are referring to the MEID/IMEI number, you can find it through your settings:

    1. Open up your phone's settings
    2. Tap on "About/About Phone"
    3. Tap on "Status"

  • Avatar
    Alle Bruna (310)

    What about facebook?? Facebook ask for the company name to add my phone number for verification

  • Avatar
    Valeria TextNow Support

    Hi Alle! We can't guarantee that any verification codes would be available with your TextNow number at this point in time.

  • Avatar
    Angela Gribble

    I ported my old number into TextNow. I pay my monthly service to use out of the Free app. My question is. I have an iPhone and was wanting to know 1. Since the iOS update has there been a lit of problems with the phone glitching so much you can barley use it? Also I can’t hardly hear anyone that is on the other line and they always complain that the can’t hear me and speaker phone is even worse. Lastly...how can I get my phone number I ported in to be the one the app uses as my number so like my iMessages can go to my number and not the one listed my TextNow. And how can I get verifications sent to my phone. Thanks

  • Avatar
    Valeria TextNow Support

    Hi Angela! Thanks for reaching out.

    1. With the latest iOS update, I do know that there have been several glitches, however, that is something that would have to be handled through Apple's support.
    2. With regards to the volume, would you be able to try to clear the TextNow app by uninstalling it and reinstalling it?
    3. Lastly, since we're technically a VoIP third-party app on your phone, we can't assign your number to the MDN of your phone (the hardwired phone number you see in your settings). That number you have there is a proxy number that we use on the back-end.
    Verification codes should be able to be sent to your TextNow number, but please note that not all systems/apps recognize our numbers for verification purposes. In those cases, it is best to contact them directly for assistance with placing your number on their exemption list.

  • Avatar
    Aaron Aldama

    I need to speak with a representative, I have tried textnow phone number and it just suggest me to go online. I need to speak with a representative please.

  • Avatar
    Erin TextNow Support

    HI Aaron,

    We will need some clarification regarding what you need assistance with. Please let us know what we can help you with, or reach out to our chat support team during regular business hours for help.

  • Avatar
    Lynette Powell

    Hello I need to speak to someone about getting a phone and will my credit card info be safe. I don't want to be be online talking.i want to hear from someone and Christopher said that he would call and discuss my account and getting phone no help . what going on

  • Avatar
    Valeria TextNow Support

    Hey Lynette! Our sincerest apologies for that. Our team will be reaching out today to discuss your order :)

  • Avatar
    melissa marsh

    I was on the support all day I sent pictures and everything but did not get a response back

  • Avatar
    Valeria TextNow Support

    Hey Melissa! Sorry to hear that, as I'm not quite sure what your immediate issue is that you were trying to get assistance with.

    Would you be able to email me at community@textnow.com with more information?

  • Avatar
    Linda Will

    Please help me to recover my old phone number that is 13234264339 because I used it to register my online wallet and i'm use this number for my Local business, Please back my number then i'll buy this number

  • Avatar
    Valeria TextNow Support

    Hi Linda! I do apologize, however, that number has been ported out of our system to another carrier.

    We no longer own it, nor can we assign it to you.

  • Avatar
    Arsuy15

    Hello. I’ve been using an app and it crashes weekly. I’m then required to verify my account and short codes are sent to my TextNow number. I stopped receiving them and contacted the app and they said they can’t do anything about it. I NEED to log back in and I’m not receiving any verification codes. please fix this issue ASp

  • Avatar
    Valeria TextNow Support

    Hi there! Are you having an issue with logging back into your account?

  • Avatar
    Arsuy15

    Hi Valeria,

    I am unable to log in my third party app because I need to use a verification code to activate the account again. The verification code is sent to my TextNow number. I’ve been doing this for 6 months since my third party app crashes weekly. I have always received short codes and never had a problem. I am NO LONGER receiving short codes.

    I contacted the third-party’s support and they said the short codes are generated from google and they do not have control over it neither can send me one directly. They have questioned their support team.

    It’s been a week and I need to log back in the app and cannot do so without verification. PLEASE ALLOW SHORT CODES TO BE SENT TO MY PHONE # and let me know asap.

    (714) 613-6660 Thank you

  • Avatar
    Valeria TextNow Support

    I'm terribly sorry, however, verification codes are not officially supported with our free service, so we can't help you with getting those.

  • Avatar
    Arsuy15

    They used to work? Why did they stop all of a sudden? The last time they worked was last month?!

  • Avatar
    Valeria TextNow Support

    We have not supported verification codes for free accounts for some time now, and it is likely that our development team recently blocked the service that you were using.

  • Avatar
    null null

    Hey everyone having issues
    -
    You can just wait and let WhatsApp call you after it lets you, and then it will read out your verification code!

  • Avatar
    Alberta Halm Mill

    why is whatsapp not accepting my textnow number and keep telling me that number is not valid USA number,why is it like that please,any response it urgent..I want to do that for a security reason

  • Avatar
    Erin TextNow Support

    Hi Alberta, 3rd party verification codes are not officially supported for free app users at this time.