How To Clear The TextNow App Cache And Data

If you're having troubles with your TextNow app or service, a good first step is to clear out the TextNow app's cache and data. Don't worry - your messages and call history are backed up to the TextNow Servers, so you won't lose any messages or call logs by trying this troubleshooting step.

Note this is only for Android devices only, including phones purchased from TextNow. 

  1. Open your main Settings app.
  2. Scroll down the Settings page and tap on Apps (sometimes listed as Application Manager on Samsung devices).
  3. At the top of the Apps page you'll see the heading of "Downloaded". Swipe left on that page until you're under the heading of "All".
  4. You'll see a long, alphabetically-sorted list of all the apps on your device. Scroll down towards the bottom of the list and tap on TextNow.
  5. This is the TextNow App page. From here, tap on (in this order): Clear Cache, the Clear Data, and finally Force Stop.
  6. And finally, click on Uninstall Updates to revert the TextNow app back to the factory-installed version.

Once it's cleared and rolled back to the factory-installed version, install the latest update to the TextNow app. Click here for our Support page article on how to update your TextNow app.

Can I try this on my iOS device?

iOS devices don't have the ability to clear the cache or data from a specific app. You can, however, achieve the same result by following these steps:

  1. Uninstall your TextNow app.
  2. Reboot your device. 
  3. Reinstall the app with a fresh copy from the App Store (not from a local backup copy).
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Comments

  • Avatar
    John Kennedy

    Geez. This is almost impossible to read. No contrast at all. Gray type on white, Your phones are great but this is terrible customer support if you expect anyone to be able to read it. Yeah, I did, but your designer should take a refresher course in readability of his or her web pages.

  • Avatar
    Kevin TextNow Support

    HI, John:

    Thanks for your feedback! I've reset the text here to be black rather than a dark grey, so it should be more readable now.

  • Avatar
    Luis Diaz

    Yea I received txt and calls but people dnt receive my txt messages at all it just started now ?? I could call but when I send my txt messages people dnt receive them

  • Avatar
    Carla Carter

    Got my phone & setup today. Was able to text my bf (who has boost mobile) but now he's not receiving them. I still receive his texts. I've tried the above & still no luck

  • Avatar
    Luis Diaz

    Me too been having it for a while and it just started rite now

  • Avatar
    Carla Carter

    It started around 1300 for me.

  • Avatar
    Martia Clark

    Mines is doing the same thing but it started yesterday for me

  • Avatar
    Kevin TextNow Support

    Hi, everybody!

    We were having an outage with regards to text messaging yesterday, but we got everything straightened out today and your messages should be working normally. We apologize for the temporary break in service, and please let us know if you continue to see any problems.

  • Avatar
    September Cinderella

    I purchased a text now phone from you and there is no SIM card installed

  • Avatar
    Kevin TextNow Support

    The phone you purchased (the Galaxy S3) has an internal SIM card, not one that's removable by the end user. I apologize for the confusion!

  • Avatar
    September Cinderella

    My son has a text now number and I bought this phone for him, can I transfer his number to this phone?

  • Avatar
    Kevin TextNow Support

    Absolutely! You can chat with one of our chat agents on this page, or drop me an email at orders@textnow.com, and we can get that set up for you.

  • Avatar
    OG PvP

    This worked great for me. The app was old on my Moto E when I received it. It updated once then again a few days later. The problem of not ringing for calls started. I followed the steps in this support article and it fixed it. It now rings every time. The call quality is better than my old verizon phone by miles. I love TextNow!!!!!

  • Avatar
    Kevin TextNow Support

    Hi, OG!

    Thanks for your post! Glad to hear our articles helped, and thanks for using TextNow!

  • Avatar
    David Reed

    To overcome the same problem ON A PC, with a twist would you have your browser clear it's cache? And anything else along with that? Now, add that this is on an account that has a temporary hold/inactive status.

    Which is the stronger factor ON A PC? Will it help if you clear the cache, and begin working, albeit the restricted feature set that come sin the browser with a FREE account? Or make no difference, it simply won't work because the account is currently inactive.?

    It had worked on the TextNow phone following my voluntary request until Feb 22nd, until poor performance forced a reboot, and it's config was reset in a way that Tech Support says they can't override, to activate the phone, and only by applying a prepayment to the account, will unlock the phone so they/I can reactivate it.

    What say you?

    PS, this page sorely needs Arial 14 or 16 and text color, like, BLACK.

  • Avatar
    Valeria TextNow Support

    Hi David!

    The prompt to pay for the service once more is only existent on a TextNow device due to the customization of their programming. Otherwise, you may use the app on any other device, or on a browser (on a PC) without being asked to set up your payment once more!

    Please test it out and let us know if that is not the case :)

  • Avatar
    Kelly Rodgers

    I need help! I do not understand this service! What am I doing wrong? Can I use the phone and the texting app that came with the phone, or can I only use the text now app? Very confused.

  • Avatar
    Erin TextNow Support

    Hi Kelly,

    If you are using a TextNow device with our paid service, you will still have to use the TextNow application for all calling and texting. The only exception will be for emergency calling (calling 9-1-1), which you can use the native dial pad for.