Reactivating Your Account

If you have an account that has missed a payment, you have a number of options available: you can change the payment option on your account to add a new credit card; you can add funds to your account balance ; or retry the payment on the card that's already on your account to try and charge the card again.

Here's how you can retry a payment on TextNow.com:

1. Go to your Wireless Account page.

2. If your account is delinquent (i.e. you've missed a payment), you'll see a screen like the one below. Click on Manage Payment on that screen to add or edit a credit or debit card on your account.

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3. Once you've edited or added the information, click on Retry Payment to charge the card and reactivate your service.

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Here's how to reactivate your service using the TextNow app:

1. From the TextNow main menu in the app, tap on Activate Your Device, which will bring you to this page:

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2. If your account is currently expired, you'll be prompted to restart with a new plan. You can choose from any of our plans to restart!

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