Reactivating Your Account

If you have an account that has missed a payment, you can change the payment option on your account to add a new credit card, add funds to your account balance, or retry the payment on a current card to restore service.

Here's how you can retry a payment on TextNow.com:

  1. Go to your Wireless Account page.
  2. If your account is delinquent (i.e. you've missed a payment), you'll see a screen like the one below. Click on Manage Payment on that screen to add or edit a credit or debit card on your account.

    Screen_Shot_2017-04-12_at_4.57.02_PM.png

  3. Once you've edited or added the information, click on Retry Payment to charge the card and reactivate your service.

    Screen_Shot_2017-04-12_at_5.09.38_PM.png

 

 

 


Here's how to reactivate your service using the TextNow app:

  1. From the TextNow main menu in the app, tap on Activate Your Device, which will bring you to this page:

    Screenshot_20170413-094156.png

  2. If your account is currently expired, you'll be prompted to restart with a new plan. You can choose from any of our plans to restart!

    Screenshot_20170413-094213.png

 

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Comments

  • Avatar
    Greg Morris

    I did ad psyment still mot working

  • Avatar
    Taylor TextNow Support

    Hi Greg,

    I've taken a look at your account and have sent an email follow-up regarding your account. We look forward to hearing from you there!

  • Avatar
    Julie Kae Hufstedler

    I have added payment also. Not working. It has been trying to activate. Can't get the activation code to Dial in phone.

  • Avatar
    Taylor TextNow Support

    Hi Julie,

    I'm sorry to hear you're having activation issues. Be sure to use the Native Dialer (Traditional one built into the phone instead of TextNow) To do the SCRTN code. If you're still having issues, try these steps here. If we can't get it activated after that, contact us via chat during the week between 9am - 9pm EST and a tech agent will be happy to help! 

    Edited by Taylor TextNow Support
  • Avatar
    katie golembiewski

    I want to upgrade to another phone how do b

  • Avatar
    katie golembiewski

    I want to upgrade to another phone how do b

  • Avatar
    Taylor TextNow Support

    Hi Katie,

    I've sent you an email to the email on your account in regards to the early upgrade process. Look forward to chatting with you there. :)

  • Avatar
    JOE CHEWNING

    Hi, my son added 25.00 gift card to my account. I want to change to the 18.99 plan. It's showing a 25.00 balance and I can't activate it why?
    Thank you,
    Joe

  • Avatar
    Kristopher TextNow Support

    Hey Joe,

    Thanks for reaching out. I see the issue has already been resolved on the account so I'm glad to see we've already got that taken care of.

    Please don't hesitate to get back in touch if you have any further questions or concerns!

  • Avatar
    Nae Thomas

    I'm trying to change my plan and pay my bill but it won't allow me

  • Avatar
    Valeria TextNow Support

    Hey Nae! It looks like you were charged for the original plan, since the invoice for it was created before you could downgrade the plan.

    You've sent in a support request I see, so if you do not hear back from us tomorrow morning, please feel free to speak with one of our live chat representatives during our business hours tomorrow (9am-9pm EST)!

  • Avatar
    Dee Chaffin

    Charge my bank to early,tomorrow is the 8th

  • Avatar
    Dee Chaffin

    Charge my bank to early,tomorrow is the 8th

  • Avatar
    Valeria TextNow Support

    Hey Dee!

    It looks like this is simply a misunderstanding between the time zones. Your bill has been set to be paid at 10pm UTC (on the 7th of every month) for your entire billing history. Since UTC time differs from our own EST timezone, this may explain the discrepancy between the dates showing up on your account.

    We do apologize for the confusion, and should you require any help with your payment, please feel free to follow these instructions and contact us directly at orders@textnow.com!

    Edited by Valeria TextNow Support
  • Avatar
    Ieisha Davis

    I have paid the bill and i still cannot use my phone

  • Avatar
    Kevin TextNow Support

    Hi, Ieisha!

    I don't see anything blocking service on our end for your phone, but I do note that your TextNow app on your phone is very outdated. First step is to update our app via the Play Store on your Android device - most recent available version is 5.14.

    If you're still having trouble after updating the app, talk with one of our chat agents at the chat window on the bottom of this page, during our chat hours (9am-4pm, Eastern), and we'll take a closer look!

  • Avatar
    Allen Gagnon

    I have been trying to retry payment for ywo days. There are no issues on my end. Even added another card and keep getting an error "something went wrong try again later." This is my sons phone and he cannot use it because your end isn't working correctly. What can you do to fix it?

  • Avatar
    Erin TextNow Support

    Hey Allen,

    I would recommend reaching out to our chat support team, in the bottom left corner of this page, so we can verify the account and the card you want charged so we can retry the payment for you! Hope to hear from you soon :)

  • Avatar
    michael acklin

    Help I cannot activate my phone. I've opened another account new number.
    I never got an MSL code or a dialer code.
    My new number is 330-237-3707. Old number is 330-237-5554. I DO NOT WANT THIS NEW NUMBER.

  • Avatar
    Erin TextNow Support

    Hi Michael,

    I have taken a look at both those numbers are they both are associated with accounts with your name on them, you've just created two accounts and seem to be logged into the one with the number you don't want. You can logout of the account that you've recently created and log back into the original account in order to use your preferred number. The original account is also the account that is active with the Wireless service, so once you're logged in there you should be able to start using your data.

    If you have any further questions about this or need help getting logged back into the right account, please reach out to our live chat support so they can provide you the required information in private. Please note, I have also edited your post to keep your numbers private.

  • Avatar
    Cameron Leister

    I want to suspend my son's account and be able to reactivated it when his behavior improves. Is that possible?

  • Avatar
    Erin TextNow Support

    Hi Cameron,

    We can help you with that as long as your name is on the account. Please reach out to our live chat support team so they can grab the account information from you and help you out.

  • Avatar
    Korey Wallace

    I want to change my plan to short and pay my bill but every time I try to confirm the payment it won't let me

  • Avatar
    Erin TextNow Support

    Hi Korey,

    We can help you get your plan changed for your current month's service if you'd like. Please reach out to us through our live chat support portal so we can verify your account and help you out with that :)

  • Avatar
    WC Green

    Reqesust activation
    Imei:354483063284715
    Sim number :8914104279282196576
    Called under 4697701425 hung up on

  • Avatar
    Valeria TextNow Support

    Hey there! I'm afraid that phone is not compatible to be activated with our service.

    We do apologize for the inconvenience, and please reach out to one of our live chat representatives (can be found on the bottom right hand side of this page) for further activation assistance, if you have another compatible device to use!

  • Avatar
    Christina Jones

    Without warning, after a year of using your app, my menu shows NO TEXTNOW APP OR ICON ON MY MENU.!!!# MY # Ive had 4 a year is not working and all my texts over the past year and videos of my 1st grandbaby, (I cant replace) etc are gone!! Ive messaged Every possible board or group / community type chat with not 1 response. In almost 3 days.
    I just want old # back please! 253-649-6056.
    I dont want new number or new account !! Why do you guys do this to your loyal customers? Please help me get my texts, etc back!!! PLEASE

  • Avatar
    Christina Jones

    Without warning, after a year of using your app, my menu shows NO TEXTNOW APP OR ICON ON MY MENU.!!!# MY # Ive had 4 a year is not working and all my texts over the past year and videos of my 1st grandbaby, (I cant replace) etc are gone!! Ive messaged Every possible board or group / community type chat with not 1 response. In almost 3 days.
    I just want old # back please! 253-649-6056.
    I dont want new number or new account !! Why do you guys do this to your loyal customers? Please help me get my texts, etc back!!! PLEASE

  • Avatar
    Valeria TextNow Support

    Hey Christina!

    It seems like you're logged in with a newly-created account (created around the end of August).
    So it may be that you simply are not logged into the correct account (the older one). If that is the case, you will have to log out and try to log back into the original account.

    If you require assistance with this, please reach out to our live chat support (open now until 9pm EST) on the bottom right hand side of textnow.com/wireless!

  • Avatar
    Melody Dill

    My service was suspended before due date my phone is for work and I need it back on asap I have never heard a company doing this beforw . I have loved my service until this. I am really close to changing companies if something is not done. When I started this service someone could have told me that y'all will cut service off without notice. I kids was sent to hospital and I could not be reached BC of this I am very very upset something needs to be do e or I will be calling the the Better Business Bureau