Reactivating Your Account

If you have an account that has missed a payment, you can change the payment option on your account to add a new credit card, add funds to your account balance, or retry the payment on a current card to restore service.

Here's how you can retry a payment on TextNow.com:

  1. Go to your Wireless Account page.
  2. If your account is delinquent (i.e. you've missed a payment), you'll see a screen like the one below. Click on Manage Payment on that screen to add or edit a credit or debit card on your account.

    Screen_Shot_2017-04-12_at_4.57.02_PM.png

  3. Once you've edited or added the information, click on Retry Payment to charge the card and reactivate your service.

    Screen_Shot_2017-04-12_at_5.09.38_PM.png

 

 

 


Here's how to reactivate your service using the TextNow app:

  1. From the TextNow main menu in the app, tap on Activate Your Device, which will bring you to this page:

    Screenshot_20170413-094156.png

  2. If your account is currently expired, you'll be prompted to restart with a new plan. You can choose from any of our plans to restart!

    Screenshot_20170413-094213.png

 

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Comments

  • Avatar
    Greg Morris

    I did ad psyment still mot working

  • Avatar
    Taylor TextNow Support

    Hi Greg,

    I've taken a look at your account and have sent an email follow-up regarding your account. We look forward to hearing from you there!

  • Avatar
    Julie Kae Hufstedler

    I have added payment also. Not working. It has been trying to activate. Can't get the activation code to Dial in phone.

  • Avatar
    Taylor TextNow Support

    Hi Julie,

    I'm sorry to hear you're having activation issues. Be sure to use the Native Dialer (Traditional one built into the phone instead of TextNow) To do the SCRTN code. If you're still having issues, try these steps here. If we can't get it activated after that, contact us via chat during the week between 9am - 9pm EST and a tech agent will be happy to help! 

    Edited by Taylor TextNow Support
  • Avatar
    katie golembiewski

    I want to upgrade to another phone how do b

  • Avatar
    katie golembiewski

    I want to upgrade to another phone how do b

  • Avatar
    Taylor TextNow Support

    Hi Katie,

    I've sent you an email to the email on your account in regards to the early upgrade process. Look forward to chatting with you there. :)

  • Avatar
    JOE CHEWNING

    Hi, my son added 25.00 gift card to my account. I want to change to the 18.99 plan. It's showing a 25.00 balance and I can't activate it why?
    Thank you,
    Joe

  • Avatar
    Kristopher TextNow Support

    Hey Joe,

    Thanks for reaching out. I see the issue has already been resolved on the account so I'm glad to see we've already got that taken care of.

    Please don't hesitate to get back in touch if you have any further questions or concerns!

  • Avatar
    Nae Thomas

    I'm trying to change my plan and pay my bill but it won't allow me

  • Avatar
    Valeria TextNow Support

    Hey Nae! It looks like you were charged for the original plan, since the invoice for it was created before you could downgrade the plan.

    You've sent in a support request I see, so if you do not hear back from us tomorrow morning, please feel free to speak with one of our live chat representatives during our business hours tomorrow (9am-9pm EST)!

  • Avatar
    Dee Chaffin

    Charge my bank to early,tomorrow is the 8th

  • Avatar
    Dee Chaffin

    Charge my bank to early,tomorrow is the 8th

  • Avatar
    Valeria TextNow Support

    Hey Dee!

    It looks like this is simply a misunderstanding between the time zones. Your bill has been set to be paid at 10pm UTC (on the 7th of every month) for your entire billing history. Since UTC time differs from our own EST timezone, this may explain the discrepancy between the dates showing up on your account.

    We do apologize for the confusion, and should you require any help with your payment, please feel free to follow these instructions and contact us directly at orders@textnow.com!

    Edited by Valeria TextNow Support
  • Avatar
    Ieisha Davis

    I have paid the bill and i still cannot use my phone

  • Avatar
    Kevin TextNow Support

    Hi, Ieisha!

    I don't see anything blocking service on our end for your phone, but I do note that your TextNow app on your phone is very outdated. First step is to update our app via the Play Store on your Android device - most recent available version is 5.14.

    If you're still having trouble after updating the app, talk with one of our chat agents at the chat window on the bottom of this page, during our chat hours (9am-4pm, Eastern), and we'll take a closer look!